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You are here: Home / “HOW TO” & FAQs

“HOW TO” & FAQs

ALL USERS - You can create an account and claim any existing listings you have, to link them to your account.

DEALERS - You can now go into your dealer accounts and create your 'SHOP'  

More detailed information / images / videos are coming.

HOW TO:

Navigate the site

It's pretty much just a case of clicking around to see and seeing what does what. It's pretty intuitive and straightforward. Many things are almost the same as the old site, some are new.

Create an account

Please note if you are having any issues creating an account please get in touch via the 'Contact Us' tab, or the form at the bottom of this page.

There's no need to create an account to browse the site and contact sellers (though you can if you want to).

In order to sell on the site you will need to create an account. You only need to provide a minimum of information to us (just as you did when placing an ad on the old site). We value your privacy, nothing has changed there

We've decided to go this way as it offers numerous benefits for you, our customers. You'll be able to manage all your ads from one central point, make corrections and edits as required. Upload photos MUCH more easily (and they get auto-resized on upload so no need to fuss about that anymore), rearrange them and change them,

Featured ads will now offer MORE than just better exposure and a longer listing time.  You'll be able to put more text, and more photos (Save you getting heaps of "can you send more photos?" requests, and no longer need to put "More photos available on request". Just upload them !. 

Even if you are only a prospective buyer, having an account will allow you to "favourite" ads to keep an eye on them, 

List an item

To list an item, log in to your account. In the top menu bar will be a 'member links' drop down with the various options. It's as easy as falling off a cliff. Well, almost.  

Before placing an ad check the current Discount Code tab for any current deals.

Your ad becomes live as soon as the payment is processed, no manual intervention required. 

Edit a listing

When logged in, use the member links drop down in the top menu bar, and select profile. This will show you all your current listings. Simply click on the one you wish to edit, make the changes you require, and make sure to scroll down to press the blue button to save your changes.

Mark an item as sold, or Delete an item 

For now, please simply contact us via our contact form if you have sold an item and wish for it to be deleted / removed. Thank you. 

 

FAQ's - Frequently Asked Questions

Buying

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Why are there Semi Auto Firearms for sale? I thought they were banned in Australia?

No firearm, semi-automatic or not is banned in Australia. Each Firearm falls into a different category, e.g. A, B, C, D, H, M, R. Licenses are then issued according to the category of firearms the licensee may possess. Please contact your state's Police service for further details.

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What do the item condition terms mean exactly?

The condition terms available for a seller to list their ad under are just a generalisation. Please contact the seller and ask them specifically the overall condition of the firearm/item. BuyUsedGuns.com.au are not responsible for the accuracy of information in an ad. Contact the seller and know what you are buying.

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What if I believe an ad is a scam/fraudulent/not genuine?

Contact BuyUsedGuns.com.au immediately in relation to the ad(s).

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Are the details listed on the ad correct?

Make sure you always verify the details listed on the ad before submitting your permit to acquire or applicable paperwork to acquire the firearm. The serial number of the firearm or the seller's licence details may be incorrect. Also always verify what comes with the firearm/item and verify the condition of the firearm/item. One persons interpretation of an 'excellent' condition may be in fact 'average'. BuyUsedGuns.com.au holds no responsibility to the accuracy of any ads.

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What if the seller does not reply to my messages?

The seller may be away or not able to read their emails. We have the same contact email address as the email address your messages are sent to. We generally can not solve this issue. If the seller is a dealer you could contact their dealership directly by phone.Understand that not everyone checks their emails daily, or even weekly. Be patient, any messages sent through our website have been sent to the seller's email address. We can not force sellers to check and respond to their messages, it is their responsibility.

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How do I buy and/or enquire about an item?

You can send a message to the seller through the ad itself. If the buyer has provided a phone number you can contact them by phone. BuyUsedGuns.com.au is not a dealer and is not involved in the transaction in any way. This is done between yourself, the seller and your firearms dealer.

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Beware of frauds and scams

BuyUsedGuns.com.au does not hold any responsibility for fraudulent ads. We do our best to ensure all ads are genuine within the parameters of our control. It is up to you to make a determination through contact with the seller. If you are ever the subject or victim of a fraudulent ad or transaction please advise your local law enforcement. You can also advise BuyUsedGuns.com.au if you think an ad is not genuine.Things to watch out for;Be wary of sellers who say they are based overseas or are out of the country.Be wary of sellers wanting to receive payment of firearms through paypal or western union transfers.Request further photos or information about the item and be wary of sellers who cannot complete this request without a sufficient reason. Fraudelent sellers trying to sell firearms/items that don't exist may struggle to produce extra photos.Ask lots of questions, a genuine seller should have no issues answering your questions (within reason!).Always inspect or ask to inspect a firearm/item in person before purchasing. If the seller refuses or the firearm/item is unable to be inspected due to location than purchase at your own risk.Always conduct a firearm transaction through a reputable and licensed firearms dealer.Use your common sense and walk away if something isn't right. Don't allow yourself to become a victim. Please advise the Buy Used Guns Admin Team if you think any ad is not genuine - don't allow some one else to become a victim.

Creating and Listing

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What do the item condition terms mean exactly?

The condition terms available for a seller to list their ad under are just a generalisation. Please contact the seller and ask them specifically the overall condition of the firearm/item. BuyUsedGuns.com.au are not responsible for the accuracy of information in an ad. Contact the seller and know what you are buying.

a

Beware of frauds and scams

BuyUsedGuns.com.au does not hold any responsibility for fraudulent ads. We do our best to ensure all ads are genuine within the parameters of our control. It is up to you to make a determination through contact with the seller. If you are ever the subject or victim of a fraudulent ad or transaction please advise your local law enforcement. You can also advise BuyUsedGuns.com.au if you think an ad is not genuine.Things to watch out for;Be wary of sellers who say they are based overseas or are out of the country.Be wary of sellers wanting to receive payment of firearms through paypal or western union transfers.Request further photos or information about the item and be wary of sellers who cannot complete this request without a sufficient reason. Fraudelent sellers trying to sell firearms/items that don't exist may struggle to produce extra photos.Ask lots of questions, a genuine seller should have no issues answering your questions (within reason!).Always inspect or ask to inspect a firearm/item in person before purchasing. If the seller refuses or the firearm/item is unable to be inspected due to location than purchase at your own risk.Always conduct a firearm transaction through a reputable and licensed firearms dealer.Use your common sense and walk away if something isn't right. Don't allow yourself to become a victim. Please advise the Buy Used Guns Admin Team if you think any ad is not genuine - don't allow some one else to become a victim.

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I am not receiving Emails from your website?

Check your junk or spam inbox. Your Email provider may be automatically directing our emails to these Email folders/inboxes. -- new site update to add @buyusedguns.com.au to whitelist and link in some how to's as to what people need to do to sort that out.

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The Price was removed from my Private listings ‘Description’ Field

The Buy Used Guns Team remove all prices from Private listing description fields. This saves time and prevents errors when modifying your listing upon your request. There is no need for the price to be included in the description field as the Listing price is displayed at the bottom of the listing in the Details Section.Please note Dealer Listings are not subject to this rule as they manage/modify their own listings. The Buy Used Guns Team manage and modify all Private Listings.

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Duplicate Listings

If you find a duplicate listing please let us know. It may just mean the seller has forgotten they have already advertised the item and re-listed it for sale.
SELLERS - If you list a duplicate firearm/item for sale we will delete the old listing and approve the new listing for sale. We will not advise you the old listing has been removed - it is the sellers responsibilities to manage their listings and be aware of what they have already listed for sale. If you simply want your current listing re-cycled through the 'What's New' page or modified in any way please let us know, don't just submit a new listing.

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What is the refund policy?

We do not offer any refunds on our ads if you change your mind or made an error in listing the firearm/item for sale - this is regardless of whether your listing has been approved or not. If for some the reason the processing of your listing is an error on our behalf, the listing fee will be fully refunded upon request. If your listing is not processed within 24hrs of us receiving the listing you have the option for a full refund (though obviously if a refund is made the ad will not be published).
If we make any errors when listing your firearm/item for sale on our website we reserve the right to correct or attempt to correct any errors within a reasonable amount of time before any refund is considered.

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Can I list multiple Firearms/Items in a single ad?

Firearms must be advertised individually. (Obviously this can include all accessories being sold with the firearm e.g. if a scope is included)
You are free to list any other items together in a single listing however they must remain as group. That is, be sold together for a single price. We do not allow 'Will split firearm $x, scope $y" or multiple separately priced items within a single listing. -- new site will need to make this VERY clear, perhaps with some examples (photos of sample ads).

Breaches of this policy will result in your ad being deleted. In these cases no refund will apply. We may however, in the event only a small change is needed, elect to change rather than cancel the ad.

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Taking photos for your listing

Having a great or not-so-great photo of your firearm/item for your listing can make or break a sale. You want to grab the buyers attention so they read your ad further and possibly make contact with you. Avoid having a 'busy' background when taking a photo of your firearm or item. Remove all clutter and items that aren't relevant to the sale and try to use a plain colour background. Don't use background colours that are similar to the colour of your firearm/item. This will detract from the effectiveness of your photo and possibly hide or camouflage your firearm/item. --- new site can have a instruction thing here or link to a blog post on the matter elsewhere on the site.

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I am receiving non-genuine/nuisance/abusive messages.

The Buy Used Guns Team are limited in assistance we can provide for these circumstances. IP addresses of persons sending non-genuine/nuisance/abusive messages to listings can be blocked however it is not difficult for IP addresses to be changed along with email addresses. Unless you know specific personal details of the person(s) sending these messages to pass onto us or the authorities, it is best to ignore these types of messages as the offending party can not obtain your email address by sending messages through your listing. Replying to these messages will result in the offending party obtaining your email address which can lead to further issues. The Buy Used Guns Team receives hundreds of SPAM emails weekly. Understand there is not much that can be done - delete and move on. You should not be getting automatically generated SPAM messages via our website though. If you are please let us know.

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What happens to my information after my ad is expired?

Expired ads are either completely deleted from our servers or moved to our 'Whats Sold' section. If your ad is moved to our 'Whats Sold' section, all contact information and licence information etc will be deleted except images, ad title and advertised price. Expired ads will remain in the 'Whats Sold' section for up to 12 months. PLEASE NOTE - If you wish to relist your expired ad you will need to resubmit all information and images as a new ad. As stated above we delete most, if not all of your ad information when it is expired. HINT - Sometimes it is best to wait until full payment for your item(s) is received before you expire your ad.

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My item won’t sell !

Supply and demand has and will always dictate the price and how long it takes for your firearm/item to sell. If you aren't having much luck you could try lowering the price, taking new/better photos and/or improving the description in your ad. Try these things first. If your lsting has been active for some time, you may choose to pay a small fee to 'promote' your ad which cycles it back through the front page where it's more likely to get buyer's attention. For the new site can state can upgrade from a basic to a featured ad.

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How long until my ad is processed and listed?

We process and list approved ads within 24 hours however unofficially we usually approve and list all pending ads early mornings, and evenings.

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My ad will not submit.

If your ad does not process when you click submit there can be a number of causes, the most common being users trying to upload images that are too large. You may also like to try using a different web browser e.g. Firefox or Google Chrome. Clearing cookies and your internet history can also help if you are having issues with our website. If you are still experiencing difficulties don't hesitate to contact us as dee@buyusedguns.com.au You can email us the full ad details and we will process it manually for a Fee of $5.00 (not including the listing fee). This may increase the time it takes for your ad to ‘go live’ of course.

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Will my details be used for marketing purposes?

No. The personal information you submit when placing an ad is never revealed or used for marketing purposes. We do however reserve the right to use any advertisement listed on BuyUsedGuns.com.au for marketing such as emails and social media. What does that mean exactly? We periodically send marketing emails and post certain ads on our Social Media Accounts. Your ad may be used in a marketing email or social media post. But that can only be good for you right? More exposure for your ad. If you do not want your advertisement used for marketing purposes please let us know. If at any time we are collecting information for marketing purposes this will not occur when placing an ad. All marketing communication is 'opt in' and you will be specifically advised if information is being collected for that purpose.We value your privacy and appreciate the trust you place in us. Obviously this will be changed for the new site to say its always possible to opt out. The only things which may be used (anmd only by us not a third party) is name, email, phone number... We will only release inforamtion as a last resport, if permitted under the Privacy Act and/or to law enforcement for the reasonable... (find wording) actually can refer to privacy policy with a link.

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Why is Buy Used Guns so affordable?

The more appropriate question is "Why are our competitors so expensive?" (for new site change question to such good value for money and answer to something similar.

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What can I list on BuyUsedGuns.com.au?

Basically anything firearm related. Have a look at the categories down the left hand side of the homepage, this will give you an idea of the types of items we advertise.
DO NOT list unregistered or illegal firearms and related items.
DO NOT list any firearms if you do not have a valid firearms licence.
Any persons found to be attempting to do this will be reported to the appropriate authorities and banned from BuyUsedGuns.com.au We reserve the right to refuse any unacceptable ads or any ads that aren't reasonably related to firearms in some way.
Any ads containing offensive language and/or photos or anything which is illegal, or may be considered crude or offensive will not be listed (and no refund will be made).
All decisions by the BuyUsedGuns.com.au team to refuse or accept an ad for listing is final.

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Should I provide a phone number for buyers?

Listing a contact phone number on your ad is voluntary as some sellers may not feel comfortable displaying phone numbers. Listing a phone number will however improve your chances of selling your item as it provides another means for buyers to contact you.

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I don’t need a Firearms Licence to sell my Firearm/Item

The Buy Used Guns Team understand that in some States/Territories a Firearms Licence is not required to own and sell certain antique firearms and/or parts and accessories. It is however our Policy that every seller provides and displays their current and valid Firearms Licence regardless of the laws/regulations or policies in your State/Territory. We do apologise to genuine persons wishing to advertise items on our site without a Firearms Licence however there are no exceptions.

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Why do I have to display my firearms licence number and nominate a dealer?

It is a legislative requirement to display a firearm's serial number, a seller's firearms licence number or dealer's licence number and the name and address of the transferring dealer. (Legislation in some States may differ however Buy Used Guns requires the same information regardless of which State you are in. This also helps prevent fraudulent ads such as unlicensed persons attempting to sell firearms and/or unregistered firearms)

a

What are some hints or tips for creating a good ad?

Buyers want to know as much about the item as possible. Listing an ad with a detailed description and quality photos from different angles will help you to sell your item. Include details such as how many shots have been fired, a detailed description of the condition, what, if any extras are included and so on. You could also include when the item was purchased new and mention if you are the original owner. Listing your item for a realistic selling price and being negotiable can also help. Dealers can sometimes drop the price of new rifles, even to below what you paid. Research the price of what your rifle can be bought for brand new as a guide to establish what your used rifle is worth.

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What is a Featured ad?

Featured Listings are displayed on our homepage giving your listing MAXIMUM EXPOSURE.Featured Listings also appear in their respective categories with coloured borders and shading to ensure they stand out and catch the eye of potential buyers. They also run for 12 months or until sold, whichever comes first.Your Featured Listing will have the most exposure which will improve your chances of selling your item.

Dealers

a

What do the item condition terms mean exactly?

The condition terms available for a seller to list their ad under are just a generalisation. Please contact the seller and ask them specifically the overall condition of the firearm/item. BuyUsedGuns.com.au are not responsible for the accuracy of information in an ad. Contact the seller and know what you are buying.

a

Beware of frauds and scams

BuyUsedGuns.com.au does not hold any responsibility for fraudulent ads. We do our best to ensure all ads are genuine within the parameters of our control. It is up to you to make a determination through contact with the seller. If you are ever the subject or victim of a fraudulent ad or transaction please advise your local law enforcement. You can also advise BuyUsedGuns.com.au if you think an ad is not genuine.Things to watch out for;Be wary of sellers who say they are based overseas or are out of the country.Be wary of sellers wanting to receive payment of firearms through paypal or western union transfers.Request further photos or information about the item and be wary of sellers who cannot complete this request without a sufficient reason. Fraudelent sellers trying to sell firearms/items that don't exist may struggle to produce extra photos.Ask lots of questions, a genuine seller should have no issues answering your questions (within reason!).Always inspect or ask to inspect a firearm/item in person before purchasing. If the seller refuses or the firearm/item is unable to be inspected due to location than purchase at your own risk.Always conduct a firearm transaction through a reputable and licensed firearms dealer.Use your common sense and walk away if something isn't right. Don't allow yourself to become a victim. Please advise the Buy Used Guns Admin Team if you think any ad is not genuine - don't allow some one else to become a victim.

a

I am not receiving Emails from your website?

Check your junk or spam inbox. Your Email provider may be automatically directing our emails to these Email folders/inboxes. -- new site update to add @buyusedguns.com.au to whitelist and link in some how to's as to what people need to do to sort that out.

a

I am receiving non-genuine/nuisance/abusive messages.

The Buy Used Guns Team are limited in assistance we can provide for these circumstances. IP addresses of persons sending non-genuine/nuisance/abusive messages to listings can be blocked however it is not difficult for IP addresses to be changed along with email addresses. Unless you know specific personal details of the person(s) sending these messages to pass onto us or the authorities, it is best to ignore these types of messages as the offending party can not obtain your email address by sending messages through your listing. Replying to these messages will result in the offending party obtaining your email address which can lead to further issues. The Buy Used Guns Team receives hundreds of SPAM emails weekly. Understand there is not much that can be done - delete and move on. You should not be getting automatically generated SPAM messages via our website though. If you are please let us know.

a

Why is Buy Used Guns so affordable?

The more appropriate question is "Why are our competitors so expensive?" (for new site change question to such good value for money and answer to something similar.

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How do I advertise my business on BuyUsedGuns.com.au?

Go to the 'Contact Us' page and send us a message to discuss advertising, alternatively you can contact admin at dee@buyusedguns.com.au

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How long will my ad run on BuyUsedGuns.com.au?

Basic ads will run for 3 months or until it is sold, whichever comes first. Featured ads will run for 12 months or until it is sold, whichever comes first. Please note these time frames are subject to change without notice. Basic ads may run for longer than 3 months if not sold and at our discretion. We reserve the right to expire all Basic ads after 3 months regardless of whether the Firearm/Item is sold or not.

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Why do I have to supply my dealership licence and other details?

It is a legislative requirement to display a firearm's serial number, a seller's firearms licence number or dealer's licence number and the name and address of the transferring dealer. (Legislation in some States may differ however Buy Used Guns requires the same information regardless of which State you are in. This also helps prevent fraudulent ads such as unlicensed persons attempting to sell firearms and/or unregistered firearms)

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How do I place ad(s) as a dealer?

Simply go the dealer registration page and register yourself as a dealer. You will be given an account allowing you to place ads under your dealership. You will also be given a dedicated dealership page displaying all of your current ads.

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Is BuyUsedGuns.com.au a dealer?

No. We have no involvement in the transaction of a firearm or any other item advertised on BuyUsedGuns.com.au. We simply advertise items for sale on behalf of sellers. All transactions are conducted between the buyer and seller.

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